Privacy Policy

This is the Data Processing Notice (also known as a Privacy Policy) of SHEN Guernsey. It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”.


We care about your personal data and ensuring you are informed about how we use it. We promise to protect your data, and to manage any information you share with us in line with data protection law.


This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.

Who are we?


SHEN Guernsey is registered with The Office of the Data Protection Authority (registration number DPA7235). SHEN Guernsey is the name for Joanne Henton who is a Self-Employed Certified SHEN Therapist (International SHEN Therapy Association).


Tel : 07911 766 838
Email : shenguernsey@gmail.com
Website : https://shenguernsey.com

What do we do?


SHEN is a Complimentary Therapy for Emotional Empowerment. It is specifically a ‘physio-emotional release’ therapy using ‘Qi’, the body’s magnetic Biofield. Treatment is on a one-to-one basis for Post Traumatic Stress Disorder, anxiety, depression and other emotional issues.

What data we collect


We hold name, telephone number and/or email address of our clients. We consider and apply appropriate measures relevant to the health and wellbeing of each client so that relevant treatments/services can be supplied. SHEN Guernsey does not collect your payment details. Payment is made through SumUp.

Where does this data come from?


The personal data we process is given to us directly by you. We do not collect any personal data from any other sources.

How we use your personal data

 

This enables us to contact our clients in response to an appointment request and to contact for any follow-up appointments that may be requested by the client. Also, we use information supplied by you so to apply appropriate SHEN Therapy treatment relevant to the health and emotional wellbeing of each client, so that relevant treatment can be supplied.

Our lawful basis for processing your personal data


In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and rely on our legitimate business interests.

Consent

 

When you provide your personal information in the course of completing an appointment booking either via direct email shenguernsey@gmail.com or via direct phone call, Whatsapp or text/imessage on 07911 766 818, also during appointment times, you are providing your consent to collect that information and use it for that specific purpose, i.e. so that we may apply appropriate SHEN Therapy relevant to the health and emotional wellbeing of each client.

Types of personal data we collect

  • Name
  • Email address
  • Phone number
  • Details of current emotional experience
  • Any medication or devices such as Pacemaker that may preclude treatment

Special category data

 

Special Category Data such as medical details relating to any ailments or ongoing treatment is assessed and considered prior to and as part of the ongoing SHEN services that we provide.

Sharing of your personal data

 

We do not share your personal data with any third party.

Transfer of data

 

We do not transfer your personal data outside the Bailiwick of Guernsey.

Direct marketing

 

We do not use any form of direct marketing.

Retention of data

 

All data is retained securely on Joanne Henton’s personal computer also on Joanne’s personal iPhone in the form of text messages, imessages and Whatsapp messages. Security precautions are taken by way of usual passwords to these two devices. Data is only used for the purposes for which it was collected under the Law. Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services requested or with your consent. In any event, data is reviewed and weeded accordingly after 3 years.

Your rights

 

The Law provides you with a number of rights, but specifically and of relevance, you have the right to:

  • request confirmation of the personal data that we hold about you and what we are doing with your data
  • request correction of your personal data if incorrect, out of date or incomplete
  • request that we stop any consent-based processing of your personal data after you have withdrawn that consent

Social media

 

This notice does not cover any third-party websites or social media sites used in conjunction with SHEN Guernsey. We are not responsible for the actions or activities of third-party website/social media outlets. You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.

Cookies

 

SHEN Guernsey uses cookies on our website, https://shenguernsey.com (the ‘Service’). By using the Service, you consent to the use of Cookies. A cookie is a small piece of text sent by your web browser to our website and stored, to be used to make your next visit easier/ more useful.

Contacting us

 

We are defined as a Controller according to the Law. If you have any questions or queries regarding how your personal data is being managed, please contact Joanne Henton by emailing shenguernsey@gmail.com

Contacting the regulator

 

If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA). You can contact them for advice by writing to:


The Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP


by telephoning (01481) 742074, by email to info@opda.gg or you can submit a complaint online at www.odpa.gg and complete the ‘make a complaint’ section.


Last update/review 23rd July 2024.